Increase upsells and guest satisfaction
The most effective upsells come across as intuitive suggestions, not transactions.
The result? Happier guests, effortless upsells, hours saved monthly.
vs 35% Email
Conversion Rate
Guest Stay
Connect meaningfully with your guests and increase upsells
The best upsells don't feel like sales at all. They feel like thoughtful recommendations from someone who actually understands what would make your stay better.
Personalised Upsells
Upsells for what each guest wants to experience. Room upgrades, spa bookings, dinner reservations — all timed perfectly.
AI-Powered FAQs
Free up staff time with intelligent responses that handle common questions instantly, 24/7, in your hotel's tone of voice.
Guest Re-engagement
Entice previous guests to return to your property with personalised offers based on their stay history and preferences.
Where Your Guest Journey Finds Its Voice
We craft and maintain every AI conversation. Your team just answers the human moments you want to keep human.
Website & Social Messaging Channels
Most conversations start on WhatsApp. Guests can reach you via your website widget or message you on Instagram and Facebook before they book. HostLux keeps the tone consistent and moves every conversation into WhatsApp when guests become bookers.
Pre-Stay Communication
Automated welcome messages, booking confirmations, and personalised pre-arrival upsells. From room upgrades to airport transfers — all handled naturally via WhatsApp.
Seamless Check-In Experience
Your AI concierge greets guests on arrival, shares check-in details, room information, and local recommendations — making every guest feel expected and valued.
In-Stay Concierge & Upsells
Room service, spa bookings, restaurant reservations, local tips — your AI handles it all in real-time. Staff can jump into any conversation when the human touch matters most.
Post-Stay Engagement & Reviews
Thank-you messages, review requests, and personalised offers for their next visit. Turn one-time guests into loyal regulars with meaningful follow-ups.
Your best guests don't want loyalty points. They want to be recognised.
Guest attributes flow to every touchpoint. Your ads, emails, and front desk all speak with the same memory.
Asked every visit. Feels transactional.
Remembered always. Feels like belonging.
Why Hotels Choose HostLux Over "DIY Chatbots"
While other options sell you software to manage, we give you a fully-trained AI employee that we manage for you.
You Manage the Software
We Manage Everything
How We Build & Manage Your Perfect AI Staff Member
Think of us as HR for your multi-channel AI employee. We handle recruitment, training, management, and performance optimisation — you just enjoy the results.
Guest Experience Discovery Call
We dive deep into your perfect guest journey from booking through checkout and beyond. What should your ideal guest experience look like? Which products are suitable for which guests? We map every touchpoint and opportunity.
Research & Training Phase
We absorb everything — staff training guides, brand playbooks, suitable upsells for different guest types, local area recommendations. Behind the scenes, we integrate with your PMS, CRM, and existing hotel systems.
Deployment & Staff Integration
We deploy your named AI on a hotel-branded WhatsApp account with a custom dashboard and web messenger for your front-of-house team. Staff can jump into any conversation instantly.
Then We Manage Your AI Employee For Life
Zero settings to adjust. Just pick up the phone or send an email when you need updates.
New Upsells
Call or email us and we'll update the AI
New Menus
Just email with the details
Performance
We continuously optimise performance
Technical Updates
All handled by us, no stress for you
Staff Conversations
Staff can jump into conversations anytime
Auto-Routing
With instant notifications
Order Handling
Handles dinner orders automatically
PMS Integration
Seamless PMS/CRM integration & data exports
Your Systems
Connects to your existing systems
What Our Hotel Partners Say
Real results from real hoteliers who've transformed their guest messaging with HostLux.
"HostLux work alongside us like a partner — and they are actually invested in what we do and how we perform."
"HostLux has been great in increasing our sleeper/diner ratio, meaning we're getting dozens of extra table reservations every month."
"We better understand why guests are coming, allowing us to offer more room upgrades and other upsells — fantastic."
Ready to Transform Your Guest Conversations?
Join the hotels that have already automated their guest messaging and increased revenue with HostLux by Rapid Rise.
Free consultation · No commitment · Guaranteed results